|
| Technical Support Contact Information |
Address: 2 Rachmaninov Street, Block 2, Suite 28 Tel: +4021 - 2317131 Fax: +4021 - 2313675 Products Supported PLC, SLC, I/O, Operator Interface, Communication, Programming, MMI and Operator Interface Software, AC/DC Drives, Sensors, Low Voltage Controls Hours of Operation 9:00 a.m. - 5:00 p.m. Visit the INDAS web site: INDAS Tech Ltd – Industrial Automation Systems, http://www.indas.ro Visit the web site to learn about the latest Rockwell Automation products or access hundreds of pages of information that helps you select: install, program, operate, and maintain our products. - Control and Information Technical Support Fax Back System makes knowledge available 24 hours a day,7 days a week to our customers and contains technical notes, application notes, and up-to-date information from our knowledge database.
- Drives Fax Back System offers published excerpts from A-B drives literature. The documents are frequently added and updated to keep the system current.
- The Software Technical Support Fax Back System lets you have specific software product information sent to your fax machine when you order documents through your telephone.
We believe in customer-driven support. We want you to be completely satisfied with your software supplied by us . We want to hear from you if you have suggestions, comments or questions about any software product or service. | Telephone Consultation (Real-time phone support) |
One call to INDAS Tech Support puts you in touch with experienced support specialists who can answer your questions and help solve your problems quickly. To keep you in step with the latest developments, we provide you with software updates. We can deliver software updates to users of registered software under support. We also include the software documentation. Field service, engineering assistance and support. Through the Applied Knowledge group of products and services, we offer customers the full spectrum of field service,engineering assistance and support they need to maximize system performance. | Training and Performance Services |
No one can train customers to maximize the performance of products supplied by us better than we can. Our Training and Performance Services offer in-depth consulting, the latest technical content, the highest quality instruction and the most convenient arrangements available in the industry. The effectiveness of our training and performance services shows in the enhanced productivity and performance of the customer personnel we train. - Human Performance Consulting
A systematic approach to determining a customer’s training needs. Human Performance Consulting determines what training may be required to equip customer personnel with the skills and knowledge they need to perform effectively on the job. Our expert consultants offer in-depth analysis of the highest quality. - Technical/On-Site Training Services
Standard training offerings at : - INDAS Tech training facilities - Rockwell Automation Training Center Vienna, Austria facilities - Customer sites Our high-quality training programs provide customers with the training they need to achieve the highest possible performance from our products. Learning tools that simulate real-world applications in a safe, non-production environment. | Exchange and Repair Services |
INDAS provides reliable repair and exchange services to help assure top performance of industrial automation control equipment. Expanding the life of our supplied modules. Our goal is to help our customers extend the life cycle of their equipment, while enhancing its performance. INDAS can provide a replacement (exchange) services free of charge in warranty period and paid after for all supplied products. A single source solution for all of our customers industrial electronic repairs. INDAS can provide services for quality repairs for all industrial electronic products, produced by Rockwell Automation. By making us their single source for repair of all their electronic modules, our customers can save time, paperwork, and costs while receiving our unparalleled level of quality of reliability.
|
Service and Support 
